FAQ

About Service
About Service

Q:Can I have some samples to test or make my own samples?
A:  Of course you can.  We have 3 options for samples.
1.Free samples of our previous card decks are available, you only need to pay the shipping cost. 

2.Digital print samples: uncut sheets with your artwork 
Including card face, back and tuck box, digital samples color can only be matched with offset print about70%-80%.

3. Formal sampling (physical sample). Same as product, sample color can match with product color about 90-95%

Q: What is your MOQ? Can I make cards under your MOQ?
A:  Our MOQ is 500 decks for one version.
Yes, we can make cards under 500 decks as requested, but the total cost is same as 500 decks, which makes each deck very expensive and that’s why we strongly recommend you order 500.

Q:  By making custom playing cards, which part can be customized?
A:  Our custom playing cards can be printed with your design on single or both side, also including the tuck box surface, CMYK printing. We offer PMS printing with extra charge.  

Q:  What file format shall I use?
A:  JPG (Minimum 300 dpi ), PNG, PSD, PDF, AI.

Q:  Do you offer artwork design service?
A:  We currently do not provide a complete design service, but we can help you add some simple design or logo on the cards, and our inhouse artist can give some suggestion for the layout.

Q:  How long does it take to receive my order?
A:  Normally orders under 10,000 decks, it takes 15-20 days for production after confirmation of final e-proofs and receiving deposit. To make sure you receive your order in time, please advise the delivery time so we can arrange it, even for urgent orders.

Q:  Do you ship/deliver internationally?
A:  Yes! We ship almost everywhere around the world. We offer DHL, Fedex, UPS, air and ocean shipment, let us know your shipping address so we can check the cost for you.

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